Refund policy

Return, Refund & Exchange Policy

Last updated: 2 October 2026

At Drava Studio, our products are made to order for each customer. We carefully inspect our products before they are shipped, and we want you to have complete confidence in your purchase.

Because our products are made to order, we do not accept general returns or exchanges for reasons such as change of mind, incorrect size selection, colour preference, or personal preference.

However, if you receive a product that is damaged, defective, misprinted, or different from what you ordered, we will review the issue and provide an appropriate resolution.

1. Returns & Exchanges

Change of mind

We do not accept returns or exchanges if you simply change your mind after placing or receiving your order.

This includes situations where:

  • You no longer want the product.
  • You do not like the design after receiving it.
  • You ordered the product by mistake.
  • You purchased the product as a gift and no longer require it.
  • You decide that you prefer a different product.

Incorrect size selected by the customer

Please carefully check the size chart available on the product page before placing your order.

We do not accept returns or refunds where the customer has selected the wrong size while placing the order. However, we do offer a one-time size exchange as a goodwill gesture, subject to the conditions below.

If the size delivered is different from the size stated in your order, please contact us as described under Damaged, Defective or Incorrect Products below.

Apparel measurements may have a reasonable manufacturing tolerance. A minor measurement variation within the applicable tolerance does not by itself constitute a product defect.

Colour preference

We do not accept returns or exchanges because of a colour preference or because the colour appears slightly different from what you expected.

Colours can appear differently depending on your device, screen settings, lighting and photography conditions.

1A. Size Exchange Policy

We understand that sizing can be tricky. As a goodwill gesture, we offer a one-time size exchange per order, subject to the following conditions:

  • The exchange request must be made within 7 days of delivery.
  • The product must be unworn, unwashed, and in its original condition.
  • Only a size exchange is permitted — no design, colour, or product changes.
  • The customer is responsible for any reverse shipping costs to return the original item.
  • Forward shipping of the exchanged item will be arranged by Drava Studio.
  • Exchange is subject to size availability at the time of the request.

To request a size exchange, email us at dravastudio.official@gmail.com with your order number, the size you received, and the size you need.

Please do not send the product back without receiving instructions from us first.

2. Damaged, Defective, Misprinted or Incorrect Products

We want to make sure that you receive the product you ordered in proper condition.

If you receive:

  • A damaged product
  • A manufacturing defect
  • A significant printing defect or misprint
  • The wrong product
  • The wrong colour
  • A size different from the size you ordered
  • A product materially different from what you ordered

please contact us at dravastudio.official@gmail.com as soon as possible and within 7 days of delivery.

We will review your claim and, where applicable, coordinate with our fulfilment partner to determine the appropriate resolution.

Depending on the circumstances, the resolution may include:

  • A replacement of the affected product (shipped at no additional cost to you); or
  • A refund of the eligible amount.

The final resolution will depend on the nature of the issue and the evidence provided.

3. How to Report a Problem

To help us investigate your claim quickly, please email us at:

dravastudio.official@gmail.com

Please include:

  • Your order number
  • Your name and contact details
  • A clear description of the issue
  • Clear photographs of the product
  • Clear photographs of the shipping package and shipping label
  • A photograph showing the complete product
  • An unboxing video, where available, particularly for damage or packaging-related issues

For printing or manufacturing defects, please provide clear close-up photographs of the affected area.

If the shipping package appears visibly damaged when delivered, please photograph the package before opening it. Where possible, have the damage noted with the delivery/courier service.

An unboxing video can be important evidence when investigating transit damage or determining whether an issue occurred before or after delivery.

4. Inspection & Approval

Submitting a return, replacement or refund request does not automatically mean that the request has been approved.

Our team may review the photographs, videos, order information and other relevant details before determining whether the product qualifies.

Where necessary, we may ask you to provide additional information or make the product available for inspection or return.

Please do not send any product back without receiving instructions from Drava Studio.

Unauthorised returns may not be processed.

5. Reverse Pickup / Return of a Product

In rare cases where a physical return is required, we will provide you with the appropriate return or pickup instructions.

Where a reverse pickup is arranged through our fulfilment partner, the pickup and return process will be subject to courier serviceability and applicable operational conditions.

Please do not independently ship a product to our fulfilment partner or any other address unless we specifically instruct you to do so.

For approved return cases, the returned product may be inspected before a replacement or refund is finalised.

6. Replacement

Where a product is confirmed to have a manufacturing, printing, fulfilment or delivery-related issue attributable to us or our fulfilment process, we may provide a replacement at no additional product cost to the customer.

Where possible, the replacement will be for the same product, size and colour originally ordered.

Replacement availability may depend on product availability and delivery serviceability.

A replacement will not be provided for:

  • Change of mind
  • Colour preference
  • Normal wear and tear
  • Damage caused after delivery
  • Improper washing, drying or handling
  • Alteration or modification of the product
  • Damage caused by misuse
  • Failure to follow product care instructions

7. Refunds

If your claim is approved and a refund is determined to be the appropriate resolution, we will initiate the refund after the claim has been reviewed and approved.

For prepaid orders, approved refunds will generally be processed to the original payment method.

For Cash on Delivery (COD) orders, an approved refund may be processed through a suitable digital payment method after the required details have been obtained from the customer.

Once initiated by Drava Studio, the time taken for the refund to appear in your account may depend on the relevant payment gateway, bank or financial institution.

8. Orders Returned to Origin (RTO)

An RTO occurs when an order cannot be delivered to the customer and is returned through the courier network.

This may happen due to reasons including:

  • Customer refusing delivery
  • Customer not being available/contactable
  • Incorrect or incomplete address
  • COD payment not being available at delivery
  • Unserviceable pincode
  • Premises being closed
  • Other courier-related delivery issues

An RTO is different from a customer return after successful delivery.

If an order is returned to our fulfilment facility, we may, depending on the circumstances, offer reshipment or another appropriate resolution.

Additional shipping or handling charges may apply where a customer requests reshipment because of an incorrect/incomplete address, refusal of delivery, failure to accept a COD order, or another issue attributable to the customer.

9. Order Cancellation

Because our products are made to order, cancellation requests should be submitted as soon as possible after placing the order.

Once an order has entered production or fulfilment (generally within 12–24 hours of placing the order), cancellation may no longer be possible.

To request a cancellation, contact us immediately at:

dravastudio.official@gmail.com

Please provide your order number.

Cancellation requests are subject to the production and fulfilment status of the order and applicable consumer rights.

10. Size & Product Measurements

We provide product-specific size information on our website to help customers select the appropriate size.

Please review the size chart before placing your order.

Minor measurement variations that fall within the applicable manufacturing tolerance do not constitute a defect.

If you believe that the product you received has a significant size discrepancy or that the size supplied differs from the size ordered, please contact us within the applicable claim period with photographs of the product and measurements so that we can investigate the issue.

11. Product Colour & Printing Variations

Digital product images and actual products may show minor differences in colour due to:

  • Different screens and display settings
  • Lighting conditions
  • Photography
  • Digital printing characteristics

Minor colour variation does not necessarily constitute a defect.

Similarly, printing may have minor variations associated with the printing process. Significant printing errors, missing portions of the intended design, or materially incorrect printing will be reviewed as potential defects.

12. Products Damaged During Unboxing

Please open your package carefully.

Damage caused by scissors, knives or other sharp objects used to open the package may not qualify for a replacement or refund unless sufficient evidence is available to establish that the damage occurred before the package was opened.

For this reason, we strongly recommend recording an unboxing video, especially when opening your order for the first time.

13. Non-Returnable Situations

Except where required by applicable law or where the product is defective, damaged, incorrect or materially different from what was ordered, we do not accept returns or exchanges for:

  • Change of mind
  • Incorrect size selected by the customer
  • Colour preference
  • Personal fit preference
  • Products that have been worn
  • Products that have been washed
  • Products that have been altered
  • Products damaged through customer handling or misuse
  • Normal wear and tear
  • Failure to follow care instructions

14. Contact Us

For any return, replacement, refund or order-related issue, please contact:

Drava Studio
Email: dravastudio.official@gmail.com

Please include your order number in your communication so that we can assist you efficiently.

We are committed to resolving genuine product and fulfilment issues fairly and ensuring that every Drava Studio customer receives the product they ordered in satisfactory condition.

Important

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

Drava Studio reserves the right to update this policy from time to time. The version published on this website at the time of purchase will generally apply to that order, subject to applicable law.